Returns & Refunds Policy

Return & Refund Policy
Effective Date: [Insert Date]

At Panjabi Premium, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

You may return a product if it meets the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with all original packaging, tags, and labels intact.
• The return request must be initiated within 24 hours of receiving the product.
• Products under promotional offers or clearance sales are not eligible for returns.

2. Non-Returnable Items

Certain products cannot be returned, including:

• Customized or personalized Panjabis.
• Items that have been washed, altered, or damaged after delivery.
• Gift cards and promotional items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at 01601666411 with your order details and reason for return.
2. Once approved, you will receive return instructions, including the return address.
3. Please pack the item securely and ship it using a trackable shipping method.
4. We will process your refund or exchange once we receive the returned item and verify its condition.

4. Refund Policy

• Refunds will be issued to the original payment method within 24 hours of receiving the returned item.
• Shipping and handling charges are non-refundable.
• If the product is returned due to a defect or incorrect item sent, we will cover the return shipping cost.
• If the product is returned due to a change of mind, the customer must bear the return shipping cost.

5. Exchange Policy

• Exchanges are allowed for size or color issues, subject to availability.
• If the desired item is unavailable, a refund will be issued.

6. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us within 24 hours with photos of the product.
• We will either send a replacement or provide a full refund at no additional cost.

7. Contact Information

For any questions regarding our return and refund policy, please contact us at:
Phone: 01601666411
Address: Beside Nur Masjid, South Kutubkhali, Jatrabari Dhaka - 1204

We appreciate your trust in Panjabi Premium and are committed to providing the best shopping experience!